Service Technician 3 (Senior Level) - Industrial and Vehicle Scales - Central Florida

 We are recruiting for a Senior Level service technician. This position is based in Central Florida, with the service vehicle based just south of downtown Orlando. 

The primary responsibility will be to travel to our customers' various locations within a 100-mile radius of Orlando to calibrate and repair their weighing and physical therapy equipment. You’ll also be able to perform equipment installations, electrical configuration through software menus, and various forms of maintenance on weighing and physical therapy devices.

Job Description

Foster excellent customer service by performing proper installations, calibrations, and repairs on industrial scales and other weighing equipment at customers’ sites, representing all types of industries, including Chemical, Petrol-Chemical, Aggregate, Shipping, Pharmaceutical, Food Preparation, Medical, Hospitals, and other manufacturing industries.  

The work is performed on laboratory balances, as well as on truck scales. This work is performed at the customer’s site, and the environment can vary depending on the location of the equipment.  The employee is exposed to moving mechanical parts, chemicals, and extreme weather conditions, and may be required to work extended hours when necessary.

Essential Job Functions

·       Understand, always promote, and follow Peninsula Manufacturing Group and customer safety regulations and policies to ensure your safety as well as the safety of others.

·       Strive to provide excellent customer service by communicating to the customers the services we can provide, as well as the services we are providing for them; also, keeping them informed on open jobs that aren’t completed in one trip.

·       Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment.

·       Troubleshoots and repairs industry-related products without assistance as skills and training permit. 

·       Ensure customer uptime requirements are met and that PM work at the assigned account is completed in a timely manner.

·       Train customers in the proper operation of equipment

·       Drive safely and obey DOT guidelines to customer sites using company vehicles, and may require a Commercial Driver’s License (CDL) for operating the Heavy capacity Test Truck.

·       Comply with Quality ISO17025 procedures and documentation per customer requirements.

· Ability to work overtime and on a rotating on-call schedule, including nights and weekends, based on customer demand.

·       Lead efforts to modernize, upgrade, and convert customer existing equipment and sell service contracts for preventative maintenance agreements.

·       Interface with sales to meet current customer requirements and sell equipment contained in the technician’s catalog when repairs are not economical. 

·       Solicit referrals for new customers and direct this information to the sales staff and service manager on a regular basis.

· Submit completed work orders daily, listing all billable hours, inventory used on the job, and obtain customer purchase orders.

·       Submit electronic time sheets and expense reports (with receipts) weekly to the appropriate personnel.

·       Any other duties assigned by the supervisor.

Accountability

·       Must foster a courteous, professional and positive relationship with co-workers, management, and outside vendors to ensure an open communication environment.

·       Consistently follows recognized safe practices to help ensure personal safety as well as the safety of others.

·       Professional appearance required.

·       Follow Peninsula Manufacturing Group’s safety and quality plan directives, and all other general rules and regulations which are listed in the Employee handbook and Policy Notebook.

·       Must be punctual and maintain satisfactory attendance standing and submit accurate timesheets to supervisor as required.

·       Must be aware of the cost of his/her time to both Peninsula Manufacturing Group and to the customer.

·       Must understand the importance of the customer’s “perceived value” of the work performed.

·       Must consistently provide accurate service to customers in a timely manner and ensure customers are trained in the operation of our products.

·       Ensure vehicle service and maintenance requirements are met and notify supervisor of needed repairs as they arise. 

·       Must consistently provide accurate and timely documentation of service work performed per ISO/17025 guidelines and Peninsula Manufacturing Group policies.

Qualifications

·       High School diploma required.  Associates or higher degree in electronics or related field and/or work experience in scale or weighing industry, maintenance, or electronics is preferred.

·       5+ Years of experience in the scale industry as a service technician. (10+ Preferred)  

·       Must be a self-starter and capable of working independently with little or no supervision.

·       Must also be a team player and able to work in group situations.

·       Able to frequently lift heavy objects, 50 lb. test weights and other equipment, up to 100lbs.

· Lifts 50 lb. test weights from the floor to the waist, the waist to the shoulder, and the shoulder to overhead as job assignment dictates.

·       Repetitive lifting of 50 lb. test weights from vehicle to weight cart and weight cart to customer equipment.

·       May include lifting heavy objects while climbing, bending, stooping, reaching, etc.

·       May be required to wear a respirator on required jobs

· Able to perform the essential job functions at elevations, in confined, cold, wet, hot, humid, and unsanitary conditions as well as a combination of these.

· Able to efficiently use all types of hand tools, power tools, and hydraulic-controlled devices.   

·       Able to read digital and analog indicated meters and weighing devices.

·       Must have good mechanical aptitude and knowledge of electrical theory.

· Must maintain a valid driver’s license and be able to drive a company vehicle.

·       Must be willing to operate a forklift if necessary.

·       Must have or be willing to obtain a CDL (Commercial Driver’s License) If required.

·       Must have good verbal/written communication skills and understand basic math skills, including converting measurements.

·       Able to recognize and plan for specific safety hazards related to specific jobs and tasks.

·       Able to communicate with customers, co-workers, and vendors in a clear and concise manner.

If you think this would be a good fit, please send us your resume.